Refund policy

Returns, Refunds & Order Policy

This policy applies to all products sold on solraybeauty.com, including SolRay Beauty and BABY|MAMA products.

We ship only to U.S. addresses.

All Sales Final

We do not accept returns or exchanges. Refunds and replacements are available only for products that arrive damaged, as described below, or when required by law.

Damaged Products

Damage claims must be submitted to support@solraybeauty.com within 7 calendar days of delivery. Include your order number and clear photographs showing the affected product and damage.

For verified damage, SolRay Beauty will, at its option:

• Provide a replacement at no additional cost; or

• Refund the amount actually paid for the affected product after discounts, plus applicable tax.

You do not need to return the damaged product.

This damage-on-arrival policy does not cover damage caused by use or mishandling after delivery.

Order Changes & Cancellations

Orders cannot be modified after placement, including changing or correcting the shipping address.

Preorders may be canceled before shipment by emailing support@solraybeauty.com. All other orders cannot be canceled once placed, except where required by law.

Subscriptions may be canceled at any time through your customer profile to stop future renewals. See our Purchase Options Cancellation Policy for details.

Review your items, quantities and complete shipping address before placing an order.

Lost, Stolen, Misdelivered or Undeliverable Packages

Contact the shipping carrier directly regarding delivery problems or carrier claims.

SolRay Beauty does not provide refunds or replacements for lost, stolen, misdelivered or undeliverable packages unless required by applicable law.

Applicable Law

All restrictions, deadlines and documentation requirements in this policy apply only to the extent permitted by law. Nothing in this policy excludes rights or remedies that cannot legally be waived.