Shipping policy

Shipping Policy

This policy applies to all products sold on solraybeauty.com, including SolRay Beauty and BABY|MAMA products.

U.S. Shipping Only

We ship only to U.S. addresses. International shipping is not available.

Order Processing & Shipping

For in-stock products:

  • Orders placed before 2:00 PM Pacific Time on a business day ship the same business day.

  • Orders placed at or after 2:00 PM Pacific Time, or on a non-business day, ship the next business day.

Available shipping services, rates and delivery estimates are shown at checkout. Shipping refers to dispatch of your order; delivery time depends on the shipping service selected.

Preorders

Preorders are excluded from the standard in-stock shipping schedule. Any shipping timeframe disclosed for a preorder applies to that order.

You may cancel a preorder by emailing support@solraybeauty.com with your order number before shipment. Eligibility is based on when we receive your request, not when our team responds. See our Purchase Options Cancellation Policy for details.

Order Changes & Shipping Addresses

Orders cannot be modified after placement, including changing or correcting the shipping address. Review your complete address, including any apartment, suite or unit number, before checkout.

Except for preorders canceled before shipment or cancellations required by law, orders cannot be canceled once placed. This applies even if you have not received a shipping confirmation.

Lost, Stolen, Misdelivered or Undeliverable Packages

Contact the shipping carrier directly regarding delivery problems or carrier claims.

If tracking shows delivery but you have not received your package, check with your household, neighbors, building management or mailroom, and contact the carrier.

SolRay Beauty does not provide refunds or replacements for lost, stolen, misdelivered or undeliverable packages unless required by applicable law.

Products That Arrive Damaged

Email support@solraybeauty.com within 7 calendar days of delivery with your order number and clear photographs of the affected product and damage.

Damage claims are handled under our Returns, Refunds & Order Policy. Damaged products do not need to be returned.

Applicable Law

All restrictions and deadlines in this policy apply only to the extent permitted by law. Nothing in this policy excludes rights or remedies that cannot legally be waived.